AmplifAI Named a Gartner® Cool Vendor
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Platform
Platform Overview
Unified Contact Center Transformation.
Data Integration
Connect every data source for real-time, actionable insights.
Performance Management
Real-time performance views tailored to every role’s needs.
Quality Assurance
AI-driven QA automation powered by 100% of your data.
AI Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Recognition
Boost engagement with AI-powered rewards and gamification.
AI Capabilities
Scale success by replicating high-performer actions with AI.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
Coaching Guides
Get the 8-part guide to mastering call center coaching.
Blog
Explore trends in AI and contact center management innovation.
Brand Assets
Download high-quality brand resources for your campaigns.
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Resource Library
Your one-stop shop for all things contact center, insights, performance, coaching, quality, and more.
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2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report
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The Definitive Guide: Next Level Contact Center Management
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60+ Generative AI Statistics You Need to Know in 2025
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Call Center Compliance: Regulations, Challenges and Best Practices (2025)
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25+ Gamification Statistics You Need to Know in 2025
February 11, 2025
Call Center Analytics: What They are and How to Use Them Effectively
February 11, 2025
The Definitive Guide: Next Level Contact Center Management
February 4, 2025
The 7 Best Call Center Gamification Software Tools (2025)
January 29, 2025
13 Best Call Center Quality Assurance (QA) Software 2025
January 24, 2025
60+ Generative AI Statistics You Need to Know in 2025
December 13, 2024
80+ Customer Service Statistics You Need to Know in 2025
December 12, 2024
Call Center Compliance: Regulations, Challenges and Best Practices (2025)
December 2, 2024
Customer Insights: Turning Analytics Into Actions
November 21, 2024
Call Center Turnover: Causes, Formulas, and Strategies to Reduce It
November 13, 2024
Agent Coaching: Best Practices, Challenges & Solutions
November 12, 2024
Call Center Productivity: Ultimate Guide to Metrics, and Strategies (2024)
November 5, 2024
Load More
2024 Gartner® Cool Vendors™ for Customer Service and Support Technology Report
September 25, 2024
The Connection Between Real-Time Assist, Conversational Intelligence, QA Automation and AmplifAI
July 15, 2024
How CX Leaders Bend Time and Space: Creating a Culture of Accountability in Your Contact Center
June 26, 2024
How to Cultivate Emotional Intelligence to Optimize Customer Experiences
May 24, 2024
How BPO Leaders are Using Data to Improve Contact Center Performance
March 19, 2024
A Day in the Life of an AI-Enabled Team Leader
October 19, 2023
Executive Strategies to Elevate Performance Management & Coaching Effectiveness | COPC
July 11, 2023
Training Surveys for Learning & Development Teams | Improve Call Center Onboarding
May 9, 2023
5 Ways to Close the Onboarding-to-Production Gap
April 6, 2023
How to Successfully Drive Performance Enablement in Your Contact Center
March 13, 2023
Five Steps to Improve Coaching Effectiveness for Frontline Supervisors
January 9, 2023
Frost & Sullivan 2022 Report | 2022 Competitive Strategy Leader – Best Practices Awards
October 19, 2022
The Ultimate Contact Center Coaching Toolkit
July 28, 2022
How The Home Depot Saves Time and Enables Frontline Teams
February 25, 2022
Next Best Action
November 22, 2021
Data-Driven Personas
September 24, 2021
Data-Driven Gamification and Engagement
September 24, 2021
Data-Driven Coaching and Effectiveness
September 24, 2021
Data Ingestion
September 24, 2021
Video Overview: AI-Driven Contact Center Transformation
September 16, 2020
Coaching Questions
September 18, 2019
Commitments for Change
September 18, 2019
Coaching Top Performers
June 28, 2019
Coaching Remote Workers
June 28, 2019
6 Step Performance Coaching Model
March 20, 2019
4 Types of Behavior
February 6, 2019
Conversation Structure
February 6, 2019
The Coaching Effectiveness Assessment: Your Key to Improved Performance in Contact Centers
January 23, 2019
A Quick Overview of AmplifAI
December 14, 2018
AmplifAI and Symtrain Agent Simulation
January 6, 2025
Auto QA - How AI improves Compliance
November 27, 2024
The process behind every auto QA interaction
November 18, 2024
Powering Data-Driven Performance Across Every Level
November 11, 2024
Improving Frontline Leader Productivity
July 8, 2024
The 4 Minute Product Tour | An Overview of AI-Enabled Coaching
January 18, 2024
How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company
July 16, 2024
Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%
January 8, 2024
AmplifAI helped University of Miami Health System increase appointments and conversions by 34%
May 24, 2022
How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
September 12, 2023
PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity
June 24, 2022
CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.
June 12, 2024
How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI
April 19, 2024
How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS
April 16, 2024
Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot
September 18, 2023
BPO Wins Exclusive Contract and Increases Business Volume 70%
December 14, 2023
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
November 30, 2023
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
November 30, 2023
How The Home Depot Saves Time and Enables Frontline Teams
November 30, 2023
AmplifAI & Retail Client Success Story
September 14, 2023
AmplifAI Saves BPO Frontline Managers 13+ Hours a Week
September 8, 2023
BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI
September 8, 2023
Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI
September 7, 2023
BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI
July 31, 2023
Sagility Improves Coaching Efficiency & Exceeds NPS Target
March 9, 2023
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
October 31, 2022
BPO Drives 9% Increase to Agent Productivity & Billing Utilization
June 30, 2022
BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months
May 17, 2022
Global BPO Increased Top Performers by 127%
May 24, 2022
Doubled Sales Appointments for Sonic Automotive
May 24, 2022
AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%
May 24, 2022
Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding
May 17, 2022
SSM Health decreased write-offs by 55% in only 3 months
May 17, 2022
Increased NPS by 20% in first 90 days post onboarding
May 17, 2022
Health Insurance leaders increased weekly coaching time by 40%
May 17, 2022
Retail leader improved AHT and Agent Satisfaction over three months
May 17, 2022
BPO site improved to 3rd place from 7th over 3 months
May 17, 2022
Global healthcare business process leader improves retention by 12%
May 17, 2022
Top 3 Telecom brand improved close rate by 13 points in first 90 days
May 17, 2022
Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months
May 17, 2022
SSM Health improved agent productivity by 64% over 4 months
May 17, 2022
Insurance leaders increased supervisor productivity by 40%
May 17, 2022
BPO Increased Net Dials Per Hour and Average Payment in 90 days
May 17, 2022
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Contact Center AI
Customer Service
Coaching
Call Center Management
Metrics & KPIs
Workforce Engagement
Data Integration
Quality & Compliance
Agent Productivity
Employee Retention
Customer Insights
Performance Management
Customer Experience
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Guide
Demo
Customer Success
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