AI for BPO's and Outsourcers

Maximize revenue and productivity with high-performing teams

For BPO leaders who want a proven solution to control costs, elevate revenue, and cultivate a workforce that thrives

amplifai contact center performance enablement platform

Trusted by 8 of the top 10 BPOs to win business from brand like these:

70%

Increase in Client Business Volume

12%

Improvement in Retention

35%

Increase in Sales Performance

24%

Reduction in Average Handle Time

Unify operational processes. Enhance cost controls.

Supercharge operations and programs with AI-powered teams and leaders.

Every stakeholder, from agent to leadership, in a transparent operational environment.

Eliminate manual tasks and disparate tools with unified reporting, auditing and intelligence.

Avoid performance penalties and skyrocket billing efficiencies.

you train employees why not retain them

$1.5M

Cost Savings from Improved Retention

learn what your customers love and give it to them faster

70%

Growth in business with exclusive client

Improve client KPIs. Grow revenue and headcount.

Elevate your client's customer experience and solidify your spot on top of their scorecard.

Avoid penalties and earn substantial bonuses by coaching teams beyond client expectations.

Accelerate new hire proficiency with data-driven coaching and development.

Drive low performing agents and supervisors up the scorecard with targeted, personalized recommendations.

Win new business with AI-powered transformation

Differentiate your services and drive client satisfaction through cutting-edge AI performance management.

Deploy a comprehensive AI-driven ecosystem that optimizes every aspect of your operations

Leverage interaction analytics and AI coaching to consistently replicate top performer behaviors

Demonstrate tangible cost reductions and performance improvements to clients

AmplifAI Gamification and Recognition

"AmplifAI is a part of every RFP we submit. Clients are blown away when they see the controls we have in place for performance standards."

Alejandro D.

Operations Manager

FINANCIAL SERVICES

"Since going live with AmplifAI, we've expanded team ratios. Agents are more in control of their performance & supervisors are freed up to spend more time with more agents."

John S.

Operations Manager

Driving Success for Leading BPOs

The #1 AI-Powered Contact Center Transformation Platform.

BPOs big and small build successful teams with effective, AI-driven performance enablement.

Surpass Client QA, Win Rate, AHT Targets

Like this BPO did for Zillow

Deliver Superior CX , Reduce AHT and up FCR

Like this leading outsourcer did for Lumen

Experience an annual net savings of 12%

Like this BPO did after expanding team ratios for Just Eat

Outperform competitors on partner scorecards

Like this BPO did with their advanced tech support group