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We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.
Explore the essentials of modern call center agent coaching, challenges, and how AI capabilities help build a high-performing customer service team.
Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.
Call center turnover: learn the causes, formulas and strategies to improve agent attrition from industry experts. Listen to the song the Agent Attrition Blues.
Learn everything you need to know about call center productivity - from key productivity metrics to tools and strategies you can leverage to improve productivity.
Explore the different types of AI Coaching. From AI-Led to AI-Enabled, we compare the two, demystify the hype, and examine the science to reveal which type of AI Coaching is best for the contact center.
Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them!), and the benefits of delivering coaching feedback the RIGHT way.
Overwhelmed by call center analytics? Learn how to effectively analyze contact center data, formulas leveraging AI, and implement targeted strategies to maximize analytics data to improve agent performance, customer satisfaction, and operational efficiency.
What is Gamification? Learn the history, elements, applications, benefits, limitations, and future trends.
25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.
Explore the best Call Center Quality Assurance (QA) Software of 2024 with our comprehensive guide. Find the perfect call center QA solution to boost your contact center's quality, compliance, and customer satisfaction.
Discover how AI is transforming customer experience in financial services for 2025. From tackling industry hurdles to delivering exceptional CX, learn how leading financial institutions are boosting their bottom line by building up their frontline.
Discover the top 13 call center performance management software. Explore features, benefits, and considerations to find the perfect solution for your contact center in 2024.
Optimize AHT in your call center with expert strategies. Learn to calculate Average Handle Time (AHT), set benchmarks, and improve efficiency without sacrificing quality. Master AHT for better customer satisfaction and operational success.
Explore the Service Recovery Paradox phenomenon, the definition, the science, real-world examples, how to measure it, and how to optimize your team to capitalize on those moments of service failure and turn them into moments of triumph.
Discover the pros and cons of Real-Time Agent Assist in your contact center. Learn how to leverage Real-Time Assist tools while still maintaining the essential human touch your customers need.
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
80+ Customer Service Statistics. Featuring the latest trends in customer experience, customer service quotes, and tips for 2024
Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top coaching solutions to empower your team leaders, drive agent performance, and elevate customer experience.
