9 Best Call Center Speech Analytics Software (2025)

Compare the 9 best call center speech analytics software platforms in 2025. See side-by-side feature comparisons, speech analytics software types, best fit, and use cases to find the right call center speech analytics software for your contact center.

Industry News

9 Best Call Center Speech Analytics Software (2025)

Industry News

Contact Center Management: The Definitive Guide for 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

All Coaching Learning & Development Press & Events Company News

Industry News

9 Best Call Center Speech Analytics Software (2025)

Press & Events

AmplifAI Raises $33.7M to Power High-Performing Human Teams and AI Agents Driving the Future of Customer Experience

AmplifAI raises $33.7M in Series B funding, led by CVS Health Ventures, to scale it's AI-first platform—uniting AI agents and human teams to elevate performance, reduce friction, and transform every customer interaction.

Industry News

10 Best Call Center Performance Management Software 2025

Discover the top 10 call center performance management software. Explore features, benefits, and considerations to find the perfect solution for your contact center in 2025.

Coaching

10 Best Call Center Coaching Software (2025)

Discover the 10 best call center coaching software for 2025. Explore call center coaching software types, key features, AI coaching capabilities, and overall effectiveness in the contact center.

Industry News

11 Best Call Center Quality Assurance (QA) Software 2025

Compare the 11 best call center quality assurance software platforms in 2025. See side-by-side feature comparisons, QA software types, best fit, use cases to find the right call center QA software for your contact center.

Industry News

7 Best Call Center Gamification Software Tools (2025)

Discover the 7 best call center gamification software for 2025. Boost agent engagement, performance, and customer satisfaction with our expert guide.

Learning & Development

Call Center Analytics: What They are and How to Use Them Effectively

Discover how to use call center analytics effectively, from data sources and AI applications to real-time coaching and QA automation. Learn about Call Center Analytics Software that turns insights into action.

Learning & Development

Customer Insights: Turning Analytics Into Actions

Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.

Coaching

Agent Coaching: Best Practices, Challenges & Solutions

Learn the agent coaching best practices, common challenges and solutions. Explore how AI capabilities support contact center leaders to deliver exceptional coaching outcomes.

Coaching

Call Center Coaching Feedback: Examples, Best Practices

Examples of effective call center coaching feedback, tips and best practices for delivering feedback to agents, common coaching feedback mistakes (and how to avoid them), the benefits of delivering coaching feedback the right way.

Learning & Development

Call Center Productivity: Ultimate Guide to Metrics, and Strategies (2025)

Learn everything you need to know about call center productivity - from key productivity metrics to tools and strategies you can leverage to improve productivity.

Learning & Development

Call Center Gamification: How It Works, and Why It Matters

Discover how call center gamification drives agent engagement, improves customer experience, and boosts operational performance. Learn key elements, benefits, and risks to building a winning strategy.

Learning & Development

Contact Center AI Buyers Guide 2025

Discover what Contact Center AI really means, why most AI deployments fail, and how to choose the right platform. This guide demystifies key AI types, use cases, and pitfalls to avoid so you can make smarter, data-ready buying decisions.

Learning & Development

Call Center Leader Job Interview Questions

Get ready for your call center leadership interview with expert-backed questions and response strategies. Learn how to showcase leadership, problem-solving, and strategic decision-making.

Learning & Development

Call Center Manager Job Interview Questions

Call center manager interview questions and answers. This comprehensive guide covers everything you need to know to impress hiring managers and secure the role.

Learning & Development

80+ Customer Service Statistics You Need to Know in 2025

80+ Customer Service Statistics. Featuring the latest trends in customer experience, customer service quotes, and tips for 2025

Coaching

Call Center Compliance: Regulations, Challenges and Best Practices (2025)

Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.

Industry News

AI Could Liberate 50% of Managers' Time

AI augments human work - creating efficiency by automating administrative and organization tasks that managers don't have time for, (but without doing, can't be effective), freeing them to spend more time doing the things that humans do best.

Industry News

25+ Gamification Statistics You Need to Know in 2025

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

Industry News

60+ Generative AI Statistics You Need to Know in 2025

60+ Generative AI Statistics. Featuring the latest trends, challenges, ROI, and business case for Gen AI adoption in 2025.