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Amplifai's Extensive Resource Library
We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.
Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.
Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.
Discover the best call center coaching software for 2024. Our comprehensive guide explores the benefits, key features, and top coaching solutions to empower your team leaders, drive agent performance, and elevate customer experience.
Call Center Quality Management Best Practice Guide: Learn about the definitions, differences, benefits, challenges, and how call center quality management software can help perfect your quality management strategy.
Call center manager interview questions and answers. This comprehensive guide covers everything you need to know to impress hiring managers and secure the role.
Learn how to cultivate emotional intelligence (EQ) within your organization, measure its impact, and leverage the insights from our "EQ in Your HQ" webinar to create a more emotionally aware and successful workplace.
Discover the Top Customer Service Leaders of 2024 and learn how they amplify CX for exceptional results.
Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.
In this exclusive interview, Adrian, VP of Sales at AmplifAI, shares his journey, highlighting the pivotal moments and challenges that have shaped his leadership style. Discover how his commitment to continuous learning and empathy serve as powerful tools for driving change in the customer experience (CX) industry.
Gain insights into strategies for improving your call center's First Call Resolution rates, sidestepping common mistakes, and leveraging AI Coaching software for transformative results.
Harness the power of visual storytelling to connect deeply with your audience. Through videos, graphics, and illustrations, showcase your products and highlight your brand's values and objectives.
Call Center Leader Job interview questions: Including VP of Customer Experience, VP of Operations, and VP of CX with expert strategies to ace your interview and lead successfully.
Understanding the Gartner® Hype Cycle™ and the role of Everyday AI in Contact Centers is crucial to pinpoint and choose the best AI-powered solutions that drive productivity, efficiency, and ultimately revenue.
Join Dennis Wakabayashi, renowned as the 'Global Voice of Customer Experience', and Sean Minter, CEO of AmplifAI, as they explore how AmplifAI is revolutionizing the call center landscape with innovative AI-driven solutions.
Amplifai your call center coaching with our guide on the 5 Key Steps to Coaching Effectiveness. Unlock strategies that blend people, process, and technology for transformational coaching results.
6 Ways To Prepare Call Center Employees For Difficult Calls: Develop Protocols, Train Employees, Discourage Holding, Allow Compensation, Hold Meetings, Consistent Praise
Learn how modern contact centers are harnessing the dual strengths of AI and human-centric leadership to set the pace in an ever-evolving industry.
Learn how call center leaders are implementing effective, results-driven coaching, nurturing agent commitment, & employing rigorous measures to assess the effectiveness of feedback.
Explore the transformative power of AI in call center coaching – with some help from The Simpsons. From real-time feedback to personalized training, AI enhances coaching effectiveness and drives exceptional customer experiences.
Discover humorous and unexpected insights for effective call center coaching from some of our favorite TV and movie dads.
AI is revolutionizing call centers, streamlining operations, and enhancing customer experiences. See how it's used to efficiently manage queries, train agents, and reduce errors, lead to a more profitable contact center.
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!
