With Auto QA provide your teams with the best coaching, and improvements they need to enhance frontline performance.
Auto QA for Scaled Efficiency
Supercharge your QA and analyze every customer interaction. Easy interactions are auto-scored and complex ones trigger review.
QA-Driven Recognition
Extend the AI feedback loop to high-scores and wow-interactions with targeted recognition for every praiseworthy achievement.
Quality-Driven Coaching
Create a perfect feedback loop where quality data like autofails and low scores fuel targeted coaching for frontline teams.
360-Degree Performance Insights
Connect quality scores, CRM data, call transcripts, and more for a complete picture of what drives contact center success.
Calibration Workflows
Achieve consistency and accuracy in grading, eliminating subjective evaluations and ensuring fair agent feedback.
Customizable QA Reporting
Analyze the quality insights that matter most for your business, by person, by evaluator, by score, by question and more.
Compliance & Risk Management
Protect your business and customers with automated monitoring that flags potential compliance issues, tracks regulatory adherence, and ensures sensitive information is handled appropriately across all interactions.
Smart Scoring
Evaluate interactions consistently with automated scoring that adapts to your quality standards, highlighting both areas of excellence and opportunities for improvement across your entire contact center.
Customization & Integration
Adapt Auto QA to your unique business needs with flexible configuration options that connect seamlessly to your existing systems, making quality data accessible and actionable across your entire tech stack.
Integrated Transcription
Unlock deeper insights with accurate call and interaction transcripts. Pinpoint areas for improvement and ensure a comprehensive understanding of customer interactions.
Transparency for Every Contact Center Role
Escape the constraints of incomplete performance. AmplifAI delivers role-specific intelligence, transforming every level of your contact center from data-starved to action-ready.
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