AI for Retail Contact Centers

Build customer-facing teams that can handle anything

For data-driven retailers who value customer retention and
employee retention equally.

amplifai contact center performance enablement platform

$135M in added revenue

58% Faster Issue Resolution

Voted #1 Customer Service in America

You train them. Why not retain them?

Let AI do the deep data dive needed for your frontline to thrive.

Save hours of time spent on data analysis with AI-driven recommendations

Recognize and reward agents for praiseworthy achievements

Scale agent training with custom coaching plans based on performance data

you train employees why not retain them

12%

Improvement in employee retention

learn what your customers love and give it to them faster

88%

Increase in average sales appointments set

Learn what your customers love and give it to them faster.

Complex problem-solving requires the human-touch. Complex data requires AI.

Action 100% of your data

Integrate with your order management system, CRM, and 150+ other data sources

Make quality assurance effortless with Auto QA

Be prepared when
ship hits the fan.

There are so many moving parts to the retail experience and it takes very little to have something go wrong.

Service failures are going to happen. Equip your team with best training so inevitable mishaps can become loyalty-defining moments.

amplifai customer service recovery paradox

"AmplifAl reduces the amount of time I spend deep diving and reviewing trends and puts it all in one report that is a button-click away. It is one of the greatest tools ever."

Sandra G.

Customer Care Operations Manager

Driving Success for Leading Retailers

The #1 AI-Powered Contact Center Transformation Platform.

Retailers big and small build successful CX teams with effective, AI-driven performance enablement.

Boost Likelihood to Shop Again like The Home Depot

The Home Depot achieves higher LTSA and generates $135M in additional revenue with AI-powered performance enablement

Increase FCR and Quality Scores like Chewy

Chewy Uses Everyday AI to Improve Issue Resolution, Behaviors and Quality Scores

Elevate CX and Savings like Cox Communications

Cox Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

Shrink First Reply Time like Thrasio

Thrasio Delivers Exceptional Customer Service for 190+ Brands and decreases First Reply Time by 71%