AI for Healthcare Contact Centers

Extend world class care to the contact center

For call center leaders who demand peak operational efficiency and stellar patient experiences.

amplifai contact center performance enablement platform

250% ROI

55% reduction in write-offs

12% reduction in agent attrition

Give your contact center a shot of high-performance.

AI-powered teams gain the efficiencies and skills to excel in the complex world of healthcare.

Diagnose and fix knowledge gaps in handling, billing, and insurance inquiries

Achieve higher collections rates

Enable supervisors with simplified reporting and AI-driven recommendations

you train employees why not retain them

learn what your customers love and give it to them faster

62%

More time to dedicate to their agents

Deliver personalized patient experiences.

Empower your agents and leaders to provide painless patient experiences.

Identify and replicate best practices of top-performing agents

Pinpoint underlying factors that drive CSAT, and coach teams with laser focus

Expedite training by giving agents real-time access to their performance KPIs

Don't let mistakes cost you your customers.

When customers trust you with their health, a small hiccup is a big deal.
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Service failures are going to happen. Equip your team with best training so inevitable mishaps can become loyalty-defining moments.

AmplifAI Gamification and Recognition

This was a complete transformation of our operation that improved productivity and performance resulting in a much more significant ROI than expected.

Carolyn K.

Chief Admin Officer

Driving Success for Leading Healthcare Companies

The #1 AI-Powered Contact Center Transformation Platform.

Healthcare companies big and small build successful CX teams with effective, AI-driven performance enablement.

Experience a 34% increase in conversions like University of Miami Health

AmplifAI helped University of Miami Health System increase appointments and conversions by 34%.

Decrease write-offs by 55% like SSM Health

SSM Health increased coaching effectiveness, decreasing write-offs by 55%.

Exceed NPS targets like Sagility Health

Sagility Health increased coaching effectiveness by 30% leading to exceeded NPS targets.

Improve retention by 12% like this Global Healthcare BPO

With a focus on employee engagement and coaching effectiveness Global Healthcare BPO reduced attrition by 12% with a $1.5MM cost savings.