Enterprise Data Ingestion

The #1 AI Contact Center Transformation Platform. Trusted by CX Leading Brands.

"We have vendor platforms in other areas, but AmplifAI is the only one that I look at as being a true business partner; we're a team, we're more than just vendor and customer. With Melissa and team, I trust them. And we've earned that trust from them as well. It's a partnership."

Vincent Smith

Director, Customer Care Operations | The Home Depot

Easily unify all of your systems

With the best customer support in the industry we make sure all of your data, no matter if it's cloud, on-premise, or spreadsheet, is expertly integrated into our system giving you the most accurate and actionable data available.

easily unify all of your contact center analytics data

Explore Integrations

Data Ingestion Features

Transform All Data Into Insights

Connect all of your data and let us manage new roster changes, new tech systems, and new data sources so each role is actively seeing their real information.

Agnostic Data Integration

Integration is data independent, enabling complete contact center transformation from all data sources. 150+ cloud API's, SQL and spreadsheets.

Organization and Roster Sync

Your entire organizational hierarchy is mapped and updated. This enables every role to receive the actions and insights needed for their role, those above them, and those below them.

Metric and Behaviors Sync

Mapped metrics and associated behaviors create a unified framework for standardized reporting, granular analysis, and AI-driven action recommendations.

Performance Scorecard

Gain a comprehensive, weighted view of agent and leader performance across your contact center with live scorecards that adapt to your evolving priorities and drive better action.

Initial Implementation

Our professional service teams make it easy to map your organization's needs into the AI-ready platform, with initial implementations ranging from 100s to 10,000s of users.

Continuous Updates and More

This is not a one time lift and shift. Our performance guides maintain active account relationships and ensure your contact center data is always accurate and up-to-date.

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