AmplifAI AI-Driven Contact Center Transformation and Performance Enablement Platform

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AmplifAI Named a 2024 Gartner® Cool Vendor
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AI-Driven Coaching for Contact Centers

Behind every champion, is an AI-driven coach.

For contact center leaders that want to develop teams into champions, rather than churn through the frontline.
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AI Driven Coaching for Contact Centers
The #1 AI Coaching Platform. Trusted by CX Leading Brands.
Woodforest National Bank
16%
Increased FCR
Woodforest Bank cashes in on improved First Call Resolution Scores thanks to AI-Driven coaching.
The Home Depot
20%
Improved CSAT
The Home Depot hammers higher CSAT scores by nailing streamlined coaching processes.
cox telecommunications
13%
Improved CX 
Cox Communications uncovered key insights with systematic, effective coaching.
Chewy
62%
Reduced Reporting Time
Chewy leaders spent 62% less time chasing their tail preparing  data for coaching activities.
discover
$380K
Savings across 300 agents
Discover cashes in on savings thanks to effective leaders and skilled frontline agents
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Human-Led, AI-Driven Coaching

Build a CX-leading powerhouse with effective, AI-driven coaching.

Before AmplifAI

Organization  Pain
Significant time and money spent on employee coaching without measuring its impact on performance, morale, or retention
Organizational priorities shift, but communicating and actioning them down to frontline teams is slow and inconsistent
Director and VP Pain
Frontline leaders can’t engage with associates because they are overwhelmed with data, metrics and action plans
Inconsistent behavior and skills assessment reduce coaching impact on team performance and hurt results
Frontline Leader Pain
Too much time spent gathering and analyzing data. Not enough focus on leading and developing the team.
Team leads have limited analytics expertise, but are expected to execute data-driven coaching
Agent Pain
Low performance caused by inconsistent access to data and scorecards, and ineffective coaching and feedback
Moments that deserve recognition often go unnoticed and unrecognized by leadership, leading to low morale and high burnout

After AmplifAI

Organization Gain
Turn coaching investments into a quantifiable driver of revenue growth, cost savings, and improved performance
Remove the gap between leadership's evolving priorities and frontline team actions with AI-driven game plans
Director and VP Gain
Take the analytics out of the equation and remove the friction between frontline associates, team leads and managers
Develop high-performing leaders consistently and expand supervisor reach with effectiveness insights
Frontline Leader Gain
Save 60% of time-spent-on-reporting and reinvest savings into agent coaching and recognition
Elevate coaching impact with AI-prepared action plans for every coaching and follow up interaction
Agent Gain
Grow to peak potential with access to real-time performance data and meaningful, measurable coaching moments
Agents are recognized when they do well, feel seen when they make an impact, and financially incentivized to excel.
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Coaching Features

The future of coaching is here.

Jump into a world where AI removes the barriers to frontline CX excellence.

AI-Driven Coaching Actions

Identify and recommend the most impactful coaching opportunity for each agent with our AI

Auto Follow up and Recognition

Trigger the right reaction after every coaching session based on agent KPI improvement

Coaching Effectiveness Scores

Measure the impact of a team leader's coaching on agent performance

AI Notes, Audio and History

Generate AI coaching summaries using recorded audio and store for historical coaching

Custom Coaching Forms

Create a standard template that aligns specific KPIs, behaviors and notes to every interaction

Smart Coaching Goals

Factor in historical trends and peer performance to every coaching commitment
Coaching Product Tour

Take it for a spin.

Dive into our interactive, self-guided Product Tour to experience AI-driven Coaching firsthand. Once you see what it can do, schedule a live demo and discover how we can bring your performance into one simple view.