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AmplifAI Named a 2024 Gartner® Cool Vendor
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Gamification,  Recognition and Incentives

Motivate teams and build a winning culture.

For contact center leaders who want to get the most juice out of their teams without feeling the squeeze.
amplifai contact center performance enablement platform
The #1 Employee-Centric Gamification Platform. Trusted by CX Leading Brands.
American Eagle Outfitters
100%
Full data access
American Eagle team leaders  derive recognition insights from access to complete data
Discover
$380K
Savings across 300 agents
Discover cashes in on savings thanks to highly engaged and recognized frontline agents
The Home Depot, An AmplifAI Customer
20%
Elevated CSAT
The Home Depot builds stronger teams and CSAT with positive agent reinforcement
global bpo's
$1.5M
Savings from retention
A Global BPO saves $1.5M by improving agent retention by 12% (annualized)
cox telecommunications
13%
Improved CX 
Cox Communications uncovered key insights with systematic, effective follow up.
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Playing the long game

Go beyond surface-level engagement and short term games with coaching-backed gamification

Before AmplifAI

Surface-level competition does not address long-term improvement and is discouraging to lower performers
Standalone gamification does not integrate well with existing systems
Infrequent recognition leave teams feeling undervalued & disconnected
Agents lack visibility into solo and group performance scores, hindering improvement
Leaders  only compete through their agent's performance, not their isolated abilities
Under engaged teams translate to poor customer experiences and high attrition rates

After AmplifAI

Level up all skill levels and tenure groups  with threshold-based games backed by AI coaching and recognition
Unify games, coaching, recognition, quality and performance intelligence in one place
Never miss a praiseworthy-moment with Gen AI recognition & data-backed coaching plans
Empower agents with clear performance comparisons for continuous growth
Empower leaders to compete based on their coaching impact with effectiveness rankings
Confident, engaged agents deliver exceptional service & grow with the operation
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Gamification & Recognition Features

Gamification with Substance: Where Play Meets Performance

Empower teams to achieve their goals and drive real business results
Recognition

Gen AI Recognition

Deliver recognition directly to agents and managers based on recent accomplishments
Recognition

Auto Follow Up and Recognition

Trigger automatic recognition actions when agents hit coaching commitments
Recognition

Social Recognition

Connect teams to a visual tracker showcasing their progress toward the next scorecard level
Gamification

Data Powered Games

Ignite intelligent contests that cater to different skill levels, tenure groups or custom conditions
Gamification

Real-Time Leaderboards

Track game progress, keeping teams focused and striving for the top
Gamification

Avatars, Badges and so much more...

Avatars, Badges, Performance Comparisons, Scorecard Levels, Points and Rewards
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Gamification Product Tour

Take it for a spin.

Dive into our interactive, self-guided Product Tour to experience AmplifAI's Gamification and Recognition firsthand. Once you see what it can do - schedule a live demo.