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Gamification, Recognition and Incentives
Motivate teams and build a winning culture.
For contact center leaders who want to get the most juice out of their teams without feeling the squeeze.
The #1 Employee-Centric Gamification Platform. Trusted by CX Leading Brands.
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100%
Full data access
American Eagle team leaders derive recognition insights from access to complete data
$380K
Savings across 300 agents
Discover cashes in on savings thanks to highly engaged and recognized frontline agents
$1.5M
Savings from retention
A Global BPO saves $1.5M by improving agent retention by 12% (annualized)
Playing the long game
Go beyond surface-level engagement and short term games with coaching-backed gamification
Before AmplifAI
Surface-level competition does not address long-term improvement and is discouraging to lower performers
Standalone gamification does not integrate well with existing systems
Infrequent recognition leave teams feeling undervalued & disconnected
Agents lack visibility into solo and group performance scores, hindering improvement
Leaders only compete through their agent's performance, not their isolated abilities
Under engaged teams translate to poor customer experiences and high attrition rates
After AmplifAI
Level up all skill levels and tenure groups with threshold-based games backed by AI coaching and recognition
Unify games, coaching, recognition, quality and performance intelligence in one place
Never miss a praiseworthy-moment with Gen AI recognition & data-backed coaching plans
Empower agents with clear performance comparisons for continuous growth
Empower leaders to compete based on their coaching impact with effectiveness rankings
Confident, engaged agents deliver exceptional service & grow with the operation
Gamification & Recognition Features
Gamification with Substance: Where Play Meets Performance
Empower teams to achieve their goals and drive real business results
Recognition
Gen AI Recognition
Deliver recognition directly to agents and managers based on recent accomplishments
Recognition
Auto Follow Up and Recognition
Trigger automatic recognition actions when agents hit coaching commitments
Recognition
Social Recognition
Connect teams to a visual tracker showcasing their progress toward the next scorecard level
Gamification
Data Powered Games
Ignite intelligent contests that cater to different skill levels, tenure groups or custom conditions
Gamification
Real-Time Leaderboards
Track game progress, keeping teams focused and striving for the top
Gamification
Avatars, Badges and so much more...
Avatars, Badges, Performance Comparisons, Scorecard Levels, Points and Rewards