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AmplifAI in the Gartner® Hype Cycle™ for Hybrid Work
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Contact Center AI and Actions

Scale high-performers with AI-driven actions

We prepare the best actions for every role, from agent to director. You reinvest your time maximizing contact center results.
contact center AI and actions by AmplifAI

The engine that drives peak performance

Let our AI drive you to the right performance, coaching, quality and engagement actions.
Explore the solution by hovering over the wheel.
Quality
Data
AI + Actions
Performance
Coaching
Data Ingestion
AI + Actions
Performance Intelligence
AI-Driven Coaching
AI-Driven Quality
AI + Actions

Next Best Action AI

Patented next best action elevates frontline teams by identifying the most effective actions to enhance behaviors, productivity and results.
AI + Actions

High Performer Persona Modeling

Create a blueprint for success by modeling the winning behaviors of your top performers, scaling all-star actions company-wide.
AI + Actions

Gen AI Recognition

Craft personalized, results-driven recognition messages tailored to each user, boosting engagement and fostering positivity.
AI + Actions

AI Coaching Plans and Summaries

Gain coaching insights with AI-driven game plans and summaries, improving focus, effectiveness, and productivity during 1 on 1's.
AI + Actions

Quality Co-Pilot and Auto QA

Drive a comprehensive quality feedback loop by combining auto QA, quality-driven coaching and QA recognition.
AI + Actions

AI Training, Predictive Goals & more

Upskill new-hires with simulated customer conversations, help agents hit realistic targets with predictive goals, and much, much more...
The #1 AI-Driven Action Platform. Trusted by CX Leading Brands.
chewy pet products retailer
62%
Reduced Reporting Time
Chewy leaders spent 62% less time chasing their tale thanks to AI-driven action plans
Discover
$380K
Savings across 300 agents
Leaders cash in on savings thanks to highly engaged and recognized frontline agents
The Home Depot, An AmplifAI Customer
20%
Elevated CSAT
The Home Depot builds stronger teams and CSAT with positive agent reinforcement
global business process outsourcer BPO
$1.5M
Savings from retention
A Global BPO saves $1.5M by improving agent retention by 12% (annualized)
cox telecommunications
13%
Improved CX 
Cox Communications uncovered key insights with systematic, effective follow up.
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It's Time for Real CX Team Transformation

Boost Productivity, Engagement, and Results.

Before AmplifAI

Performance   Pain
Difficult to maintain desired performance levels across contact center teams
Teams are spending excessive time on ad-hoc and reactive actions
Insights Pain
Unable to identify which actions truly impact agent and team performance
Reporting Pain
Excessive effort and time is spent gathering and compiling data for performance management
 Coaching Pain
Struggle to identify key performance drivers and the action to help teams
Engagement Pain
Skills development is infrequent and lacks quality due to supervisor workload
Praiseworthy achievements frequently go unnoticed and unrecognized
Quality Pain
Buried in data, QA leaders struggle to action teams towards better CX.

After AmplifAI

Performance  Gain
Amplify staff utilization, revenue and collections with AI actions based on your high performers
Eliminate the heavy analysis and scale CX success with AI-prepped action plans
Insights Gain
Develop high-performing frontline leaders consistently using coaching effectiveness insights
Reporting Gain
Frontline leaders save 60% of time-spent-on-reporting and reinvest into frontline development
Coaching Gain
Frontline teams receive daily, AI-driven action plans, scaling consistent improvement and results
Engagement Gain
Scale frequent, focused skills development geared towards leveling up
Start the day with AI-driven recognition and notifications of recent wins
Quality Gain
Elevate CX consistently with AI-driven action based on your QA data and agent need.
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Gamification Product Tour

Take it for a spin.

Dive into our interactive, self-guided Product Tour to experience AmplifAI's Gamification and Recognition firsthand. Once you see what it can do - schedule a live demo.