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We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024.
Learn how to navigate call center compliance with our comprehensive guide. Discover key regulations, consequences of non-compliance, and best practices to protect your contact center.
Learn all about customer insights. How they work, challenges, history and how AI is poised to turn customer insights into action in 2025.
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2023 Central Plains Award finalist!
Learn how Iterum is delivering an exceptional experience for their clients and boosting their teams’ performance in our recent interview with Juan Lopez, COO.
Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.
Now is a great time to get started on your goals for the coming year. Check out this list of 12 blogs, podcasts, books, and more to help contact center leaders, supervisors, and associates tackle the challenges that might be coming in 2023.
How can you improve efficiency during an economic downturn? It starts with data analysis, optimizing customer experiences, streamlining processes, adapting to change, and supporting and training your call center employees.
A daily gameplan has been created to help others lead like the best, based on the actions of top talent from the previous year. The plan includes activities such as coaching, recognition, sharing best practices, and having fun with the team, and aims to show that focused, consistent action creates results.
Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike. Here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.
Iterum selects AmplifAI as preferred provider of performance enablement enabling Iterum to replicate top performers, drive better employee engagement, and deliver higher quality customer experiences.
We are excited to announce that AmplifAI earned Frost & Sullivan’s 2022 Competitive Strategy Leadership Award for Its Advanced Performance Enablement Solutions.
There's a theme within the flurry of articles about AI, a common thread revealing where AI is being leveraged, and where AI appears largely under leveraged.
The 2022 Inc. 5000 list honors America's fastest-growing private companies.
iQor announced today its selection of the AmplifAI AI-driven performance enablement platform.
We are excited to announce the launch of a new channel partner program aimed at furthering our commitment to the channel and driving increased revenue
AmplifAI's CEO will lead a discussion with industry titans at Customer Contact Week 2022 Event in Las Vegas.
Ernst & Young LLP (EY US) today announced that CEO and Founder, Sean Minter of AmplifAI was named an Entrepreneur Of The Year® 2022 Central Plains Award finalist!
AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced that Breyer Capital has joined the Company’s Series A funding round.
High performers boost the performance of those lucky enough to sit next to them. We've created a way that turns those lucky few into the lucky many.
Earlier today, we announced the close of an $18.5 million Series A financing led by Greycroft. We’re excited to add Greycroft to our list of investors – which includes LiveOak Venture Partners, Dallas Venture Capital and Capital Factory.
Contact centers have worked hard to keep up with the pace of change in infrastructure, platforms, processes, and consumer demands - and frontline service representatives have been working hard too, but it's a daunting endeavor for even the most motivated of people!
In the era of DIY learning culture, microlearning provides a consistent learning experience for general education and field-specific tasks, such as sales rep training. Based on in-depth research of best practices we've compiled a collection of sales coaching micro- and nano-learnings that are available for you to watch anytime.
