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We're thrilled to announce that AmplifAI has been recognized as a Gartner Cool Vendor in Customer Service and Support Technology for 2024. We believe this acknowledgment highlights our dedication to transforming contact center operations through innovative, AI-driven solutions that prioritize people.
What is a Gartner Cool Vendor?
Gartner, a leading global research and advisory firm, annually designates select companies as "Cool Vendors" across various technology sectors. This recognition highlights emerging players that offer innovative, impactful, and intriguing solutions to business challenges.
We believe being named a Gartner Cool Vendor is a notable validation of a company's innovative approach and market potential. We feel it provides valuable visibility to emerging enterprises that are pushing the boundaries of technology and business practices.
Why AmplifAI?
At AmplifAI, we believe that true contact center transformation begins with empowering people.
Our AI-driven platform:
- Saves time for supervisors and coaches by automating routine tasks
- Provides blueprint for agent development and supervisor effectiveness
- Improves the overall employee experience through data-driven coaching, recognition, QA and gamification
- Maximizes the business impact of contact center teams and the output they provide their organization
By focusing on the human element, we're helping contact centers not only improve efficiency but also create more engaging work environments.
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Understanding the Contact Center Challenge
Gartner 2023 Customer Service and Support Coach, Supervisor and Manager Survey reveals where contact center leaders allocate their time. After resolving customer issues, these four areas rank highest amongst supervisors time allocation:
- Performance management
- Quality assurance audit
- Coaching
- Employee development
How We Believe AmplifAI Addresses These Challenges
Our AI-powered platform is designed to streamline these key areas, allowing supervisors to focus on what matters most:
- AI-Enabled Coaching and QA at Scale: We automate time-consuming tasks in quality assurance and performance management, freeing up the 47% of supervisors who spend moderate to a great deal of time on performance management.
- People-Centric Approach: By supporting all roles within the contact center, we help the 49% of supervisors who dedicate significant time to coaching and employee development to make that time more impactful.
- Supervisor Productivity: Our Performance Intelligence feature evaluates coaching effectiveness, providing insights into how coaching impacts agent performance, crucial for the 80% of supervisors engaged in coaching activities.
- Data Consolidation: We unify data from various enterprise systems, using AI to analyze conversations and generate actionable insights, reducing administrative burden across all tasks.
These features enable contact centers to streamline operations, enhance coaching effectiveness, and drive performance improvements across all levels of the organization.
Download The Report
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Looking Ahead
We're more committed than ever to pushing the boundaries of what's possible in contact center technology, always with an eye toward supporting and developing the people who make great customer experiences possible.
As the industry continues to evolve, we're excited to be recognized as a Cool Vendor. We're grateful to our customers, partners, and the hardworking AmplifAI team who have made this recognition possible.
As we continue to innovate and grow, we remain focused on our core mission: applying AI to make teams better.
To learn more about how AmplifAI is transforming contact centers with people-centric AI, reach out to our team or schedule a demo today.
Gartner, Cool Vendors in Customer Service and Support Technology, Wynn White, Patrick Quinlan, Christopher Sladdin, Jonathan Schmidt, Kathy Ross, 18 September 2024
Gartner is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
The GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About AmplifAI: AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies AI to make teams better. AmplifAI transforms employee data into actions modeled after an enterprise's best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening. Headquartered in Plano, TX, AmplifAI serves a wide range of industries including retail, travel and hospitality, financial services, telecommunications, BPO, and healthcare.
For more information, visit https://www.amplifai.com/about.
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