Name: AmplifAI
Brand: AmplifAI
Rating: 4.8 (610 reviews)

Opportunity

A leading US healthcare enterprise wanted to increase patient loyalty and satisfaction but were not able to identify skills and behaviors to replicate high- performing agents. The company’s leaders wanted:

To identify and replicate high-performing agents, and ultimately increase NPS

A tailored approach to coaching based on an agent-specific persona

Avg. NPS attainment improvement month 3 post AmplifAI

“AmplifAI helped us solve so many issues as we transitioned to a remote workforce. Our leaders had clear actions prioritized to business needs and our associates had easy access to their performance data and actions with connections to best practices.”

Chief Administrative Officer, Top 10 US Health Insurer

Opportunity

To identify and replicate high-performing agents, and ultimately increase NPS

A tailored approach to coaching based on an agent-specific persona

Avg. NPS attainment improvement month 3 post AmplifAI

Chief Administrative Officer, Top 10 US Health Insurer

Healthcare

Net Promoter Score - NPS

document.querySelectorAll('[data-pdf-url]').forEach(function(btn) { var url = btn.getAttribute('data-pdf-url'); if (url) { btn.href = url; btn.target = '_blank'; } });

See AmplifAI in Action

Increase in NPS Results

20%

Increase in Coaching Effectiveness

33%

TL;DR

Challenge

Solution

OUTCOME

Read the Full Story

Opportunity

To identify and replicate high-performing agents, and ultimately increase NPS
A tailored approach to coaching based on an agent-specific persona

Previous Pain Points

Inaccessibility of metrics and performance data from disparate systems
Long handle time and unresolved issues
Inconsistent coaching from frontline leaders

Avg. NPS attainment improvement month 3 post AmplifAI

“AmplifAI helped us solve so many issues as we transitioned to a remote workforce. Our leaders had clear actions prioritized to business needs and our associates had easy access to their performance data and actions with connections to best practices.”

Chief Administrative Officer, Top 10 US Health Insurer

Rich Text Components (important! Do not delete this components)

[[separator]]

[[video-caption: This is the caption text for the video above ]]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu leo ut leo ullamcorper sodales et vitae felis.

[[quote: Your quote text here ]]

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu leo ut leo ullamcorper sodales et vitae felis."

[[quote-dark: Your quote text here | Name Surname | Job Title / Company ]]

"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam eu leo ut leo ullamcorper sodales et vitae felis."

Name Surname

Midwest Community Credit Union

[[callout-blue: Heading text | Paragraph text ]]