Opportunity

Supervisors were spending excessive amounts of time reviewing reports from multiple systems which wasted valuable coaching time. Additionally, they were manually tracking all follow up coaching which delayed follow ups and created inconsistencies in improving agents. They wanted to:

Have supervisors focus on empowering and motivating frontline associates
Optimize supervisors’ time and bring consistency in supervisor actions

Previous Pain Points

Team KPIs were measured in different systems
Supervisors spent hours updating organization scorecard
Follow-up coaching activities required manual monitoring

Reduced time spent to increase supervisor productivity

Average of 3 hours saved per day:

Role based dashboard for data aggregation and visualization
Auto-generated coaching actions
Monitoring effectiveness of coaching's with follow-up actions

“AmplifAI saved valuable time in quickly providing our supervisors with accurate next steps with who needed to be coached and exactly what they need to be coached on.”

Senior Operations Director, Fortune 500 Health Insurance Provider

Insurance

Agent Productivity