AmplifAI Named a Gartner® Cool Vendor
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Platform
Platform Overview
Unified Contact Center Transformation.
Data Integration
Connect every data source for real-time, actionable insights.
Performance Management
Real-time performance views tailored to every role’s needs.
Quality Assurance
AI-driven QA automation powered by 100% of your data.
AI Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Recognition
Boost engagement with AI-powered rewards and gamification.
AI Capabilities
Scale success by replicating high-performer actions with AI.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
E-books
Download e-books to enhance your contact center strategy.
Coaching Guides
Get the 8-part guide to mastering call center coaching.
Articles
Explore trends in AI and contact center management innovation.
Industry News
Stay informed with the latest news and updates from the industry.
Brand Assets
Download high-quality brand resources for your campaigns.
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Type
Article
Industry
Insurance
Audience
Insurance
How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS
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Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%
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BPO Wins Exclusive Contract and Increases Business Volume 70%
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BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
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BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
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How The Home Depot Saves Time and Enables Frontline Teams
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Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot
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AmplifAI & Retail Client Success Story
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How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
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Sagility Improves Coaching Efficiency & Exceeds NPS Target
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BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
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BPO Drives 9% Increase to Agent Productivity & Billing Utilization
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SSM Health improved agent productivity by 64% over 4 months
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Health Insurance leaders increased weekly coaching time by 40%
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Agent Productivity
Customer Success Stories
How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS
Read Now
Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%
Read Now
BPO Wins Exclusive Contract and Increases Business Volume 70%
Read Now
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
Read Now
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
Read Now
How The Home Depot Saves Time and Enables Frontline Teams
Read Now
Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot
Read Now
AmplifAI & Retail Client Success Story
Read Now
How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
Read Now
Sagility Improves Coaching Efficiency & Exceeds NPS Target
Read Now
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Read Now
BPO Drives 9% Increase to Agent Productivity & Billing Utilization
Read Now
SSM Health improved agent productivity by 64% over 4 months
Read Now
Health Insurance leaders increased weekly coaching time by 40%
Read Now
Blogs
Agent Coaching: Best Practices, Challenges & Solutions
Takeaways | A Day in the Life of an AI-Enabled Team Leader
Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center
11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons
Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads
The Pros & Cons of Real-Time Agent Assist in Contact Centers
AI – The Answer to Lower Costs & Higher Efficiency in Call Centers
Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
7 Cost-Savings Benefits of Good Coaching for Contact Centers
Call Center Coaching Feedback: Examples, Best Practices
12 Resources for Contact Center Leaders to Build Smarter Teams
5 Tips to Improve Contact Center Efficiency
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
AmplifAI Announces Customer Care Experts Reveal Secrets To Superior Performance
Next Level Sales Powered by Microlearning
Micro-Learning with Macro Results
Empowering Skill-Building & Performance with a DIY-Learning Culture
Call Center Coaching: 5 Steps to Effectiveness
3 Ways to Drive Effortless Employee Learning Experiences
AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors
Your Call Is Important: AI-Based Analytics Come to the Call Center
Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance