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Five Steps to Improve Coaching Effectiveness for Frontline Supervisors

Discover five proven steps to improve coaching effectiveness in this action-oriented webinar. You’ll learn how to create and communicate a coaching system; train coaches to develop their frontline agents; measure coaching effectiveness; and much more.

How BPO Leaders are Using Data to Improve Contact Center Performance

Is your call center prepared for 2023? Executives from Teleperformance, BroadPath, Tri Source International, and others share strategies for improving performance and overcoming coaching challenges.

AmplifAI + Arise share Case Study at the Remote Working Summit

The two-day event put on by Customer Contact Strategies offered thought provoking case studies, breakout sessions, and a handful of technology-sponsor discussions and presentations.

One Night in New Orleans - Customer Response Summit

Leaders learned from leaders in exceptional keynotes, case studies, and panel events that broadened our perspectives and gave us hope for how we could further transform our operations to deliver on customer-centric visions!

Top Takeaways from CRS 2018

The 2018 Customer Response Summit was incredible! For those that missed it, we've recapped our 48 hour immersion with the most innovative organizations disrupting Customer Experience!

The Call Center Coach interviews AmplifAI CEO Sean Minter

Sean Minter and The Call Center Coach discuss the potential value that Artificial Intelligence could deliver to the frontline contact center supervisor’s performance.

ICMI Expo Orlando was a blast!

Our first time attendance and exhibition at ICMI Expo in Orlando last month was a great success!

CRMXchange Interviews AmplifAI at ICMI Expo

At the recent ICMI Expo in Orlando, CRMXchange interviewed AmplifAI's CEO Sean Minter on how their emerging tech is augmenting contact center performance.

NEXT Award Winner

At the FUND Conference in Austin, TX, AmplifAI was honored as a 2018 ‘Next’ Award Winner!

AmplifAI’s Melissa Pollock honored as one of ICMI’s 2018 Featured Contributors

ICMI selected our Melissa Pollock, alongside a group of experts from a variety of backgrounds to help educate, inspire and shape the contact center industry.

AmplifAI attending ICMI Expo in Orlando, May 21-24 2018

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.

AmplifAI Attending AI Briefing in San Francisco, December 4-5th

This laser-focused AI Briefing is a great opportunity to discuss how AI-powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it.

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