Author
Sean Minter
Founder, CEO
at AmplifAI
Contact Center Operations
Supervisor Productivity
Customer Experience
Executive
BPO / Outsourcing
Sean Minter founded AmplifAI after spending 25+ years building, running, and turning around contact center businesses. Before AmplifAI, Diamond Castle Holdings, a $4B private equity fund, brought Sean in as President and COO of PRC, a global BPO with more than 10,000 contact center agents and $300M+ in annual revenue. Sean led PRC’s turnaround and eventual acquisition by Alorica. Running contact center operations at scale exposed the gaps existing software could not close. Sean founded AmplifAI to solve those problems, building an end-to-end contact center performance system that unifies data from every source into a single AI-ready layer, delivering actions to every level of the organization from agents to VPs.
Sean is a serial entrepreneur who has founded four technology companies, including Reallinx, a managed network and security provider later acquired by GTT. Sean was named an Ernst & Young Entrepreneur of the Year Southwest Award finalist in consecutive years, and AmplifAI has been recognized on the Inc. 5000 list of fastest-growing private companies. Sean holds an MBA from Southern Methodist University and a BS in Electrical Engineering from Ohio State.


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