AmplifAI Named a Gartner® Cool Vendor
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Platform
Platform Overview
Unified Contact Center Transformation.
Data Integration
Connect every data source for real-time, actionable insights.
Performance Management
Real-time performance views tailored to every role’s needs.
Quality Assurance
AI-driven QA automation powered by 100% of your data.
AI Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Recognition
Boost engagement with AI-powered rewards and gamification.
AI Capabilities
Scale success by replicating high-performer actions with AI.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
E-books
Download e-books to enhance your contact center strategy.
Coaching Guides
Get the 8-part guide to mastering call center coaching.
Articles
Explore trends in AI and contact center management innovation.
Industry News
Stay informed with the latest news and updates from the industry.
Brand Assets
Download high-quality brand resources for your campaigns.
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Type
Article
Industry
Insurance
Audience
Insurance
Retail leader improved AHT and Agent Satisfaction over three months
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Agent Satisfaction / Engagement
Customer Success Stories
Retail leader improved AHT and Agent Satisfaction over three months
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Blogs
Takeaways | A Day in the Life of an AI-Enabled Team Leader
First Call Resolution: Best Practices for FCR Improvement
Takeaways | Executive Strategies to Build a High-Performance Culture at Your Call Center
11 Ways AI Will Revolutionize Call Center Coaching – As Told by The Simpsons
Fatherly Advice: 10 Lessons for Effective Call Center Coaching from TV & Movie Dads
The Pros & Cons of Real-Time Agent Assist in Contact Centers
AI – The Answer to Lower Costs & Higher Efficiency in Call Centers
Creating a Culture of Performance Enablement – An Interview with Iterum’s COO
7 Cost-Savings Benefits of Good Coaching for Contact Centers
Call Center Coaching Feedback: Examples, Best Practices
12 Resources for Contact Center Leaders to Build Smarter Teams
5 Tips to Improve Contact Center Efficiency
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
Empowering Skill-Building & Performance with a DIY-Learning Culture
ICMI Features AmplifAI's: What Do Millennial's Want?
What Do Millennials Want?
Top 10 Reasons Contact Center Coaching Fails to Improve Customer Experience and Employee Performance
How To Motivate Millennials
