Provide your teams with the best QA coaching, and improvement they need to enhance frontline performance.
360-Degree Performance Insights
Connect quality scores, CRM data, call transcripts, and more for a complete picture of what drives contact center success.
Calibration Workflows
Achieve consistency and accuracy in grading, eliminating subjective evaluations and ensuring fair agent feedback.
Customizable QA Reporting
Analyze the quality insights that matter most for your business, by person, by evaluator, by score, by question and more.
Quality-Driven Coaching
Create a perfect feedback loop where quality data like autofails and low scores fuel targeted coaching for frontline teams.
QA-Driven Recognition
Extend the AI feedback loop to high-scores and wow-interactions with targeted recognition for every praiseworthy achievement.
Auto QA for Scaled Efficiency
Supercharge your QA and analyze every customer interaction. Easy interactions are auto-scored and complex ones trigger review.
Integrated Transcription
Unlock deeper insights with accurate call and interaction transcripts. Pinpoint areas for improvement and ensure a comprehensive understanding of customer interactions.
Transparency for Every Contact Center Role
Escape the constraints of incomplete performance. AmplifAI delivers role-specific intelligence, transforming every level of your contact center from data-starved to action-ready.
