Jeremy Hyde is recognized as one of the top CX leaders for optimizing contact center operations. Learn how he develops winning cultures plus practical steps for you to do the same.
Authentic conversations covering:
How and why to cultivate a culture of accountability
How to give agents and managers real-time data access
Strategies for meaningful coaching interactions
What to do with 1000s of reclaimed hours
The journey of a bottom 20% CSAT provider to tops in the industry
