AmplifAI Hospital System Contact Centers

AmplifAI transforms contact center operations by integrating to data sources such as EPIC and proactively driving actions throughout the enterprise to deliver operational efficiency, patient experience across multiple channels, and improved productivity.
Let's Talk

Make your contact center a patient engagement center.

CONTACT CENTER OPERATORS • PATIENT FINANCIAL SERVICE LEADERS • CENTRAL BILLING OFFICE LEADERS

Our AI-powered solution gives frontline contact center employees the relevant information and actions needed to effectively satisfy the demands placed on them by various processes within the operation. It is difficult to understand patient experience comprehensively across multiple touch points with data sitting in systems such as EPIC.  

AmplifAI can gather the customer journey as an EPIC partner and deliver insights and actions to operations teams.

Learn How Hospital System Operators Are Benefiting From AmplifAI

SSM Health, an AmplifAI customer

Decreased Write-Offs by 55%

“AmplifAI helped us solve for so many issues as we transitioned to a remote workforce. This was a complete transformation of our operation that improved productivity and performance resulting in a much more significant ROI than expected.”
Carolyn Koenig
Chief Administrative Officer, SSM Health
Decreased Write-offs
FCR
Accounts Receivables
Remote Work
Read The SSM Health Story
University of Miami Health, an AmplifAI customer

Increased Appointments By 34%

AmplifAI provided us with an intelligent platform that simplified our data and reports from various systems into easy to understand views and recommended detailed actions to engage and develop agents across our scorecard...
Cary Danner
Assistant Vice President, UHealth Connect
Patient Experience
Customer Engagement
Read UHealth Story

Everything Needed to Elevate Operational Efficiency and Patient Experience

CONTACT CENTER OPERATORS • PATIENT FINANCIAL SERVICE LEADERS • CENTRAL BILLING OFFICE LEADERS

Simplify Access

Simplify Access to Contact Center Intelligence by unifying Contact Center Data, Reporting and Communication

Increase Engagement

Increase Staff Engagement and Satisfaction by providing data-driven resources that improve their ability to handle complex processes, tasks and responsibilities

Enhance Remote Work

Enhance On-Site and Work-At-Home Management and Coaching with AI-generated performance recommendations that optimize associate performance, keeping both onsite and remote employees engaged and focused on improvement

Better Patient Experience

Increase Patient Access Satisfaction and Patient Financial Experience by connecting patients with high performing associates that are prepared to provide effective communication and resolution on their first attempt

Reduce Operational Costs

Reduce Costs and Improve Operational Efficiencies by improving staff performance and productivity metrics such as Increase in Number of Appointments, Reduced Write Offs Average Handle Time

Reduce Turnover

Reap the HR benefits with a consistent, data-driven approach to performance management. Documented actions of proper employee treatment, management and development help operations and HR leaders protect their organizations.

Easier, More Effective
Revenue Cycle Management

  • Simplify access to every hospital contact center data source with consolidated, role-based performance views
  • Leverage AI-Powered recommendations that show leaders where associates need help
  • Measure the effectiveness of associate actions after coaching, learning and/or training sessions.
  • Share the top performing behaviors and actions with lower performing associates.
Request Demo
Improving Billing Utilization and other Revenue Cycle Management metrics.
Data-Driven Actions for Front line teams.Data-Driven Actions for Front line teams.

Are Your Hospital System Contact Centers Amplified?

Request a demo today and see how innovative hospital systems are improving operational efficiency and reducing costs.

Get a demo of the AI-Driven Performance Enablement Platform