Modernize your on-going learning and training processes with intelligent, video learning that keeps your frontline engaged while staying in their daily flow.
Specific, concise learning resources are critical to growth of frontline associates. We've compiled a collection of sales, collections, soft skills and performance coaching micro- and nano-learnings that are available for you to watch anytime. We constantly update our library, so make sure to sign up, gain access and bookmark the library!
Valuable learning resources are only the first part of an effective learning and training program. The proper distribution and performance impact measurement of those learning resources is the second - and this is where AmplifAI's magic does the heavy lifting. Continue reading below to discover more about our data-driven learning intelligence!
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Leverage personalized micro-learnings (4 to 5 minute videos) and nano-learnings (30 to 90 second videos) to end-users based on personalized needs.
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Take the guess work out of learning. AmplifAI identifies the optimal targets for agent learning based on their current metric performance.
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Drive continuous learning without taking frontline agents away from their desk. For example, agents receive notifications to learn when call volume is low.
AI-generated learning recommendations keep both remote and onsite employees engaged and focused on improvement
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AI measures the effectiveness of every viewed micro- or nano-learning, and analyzes the video's impact on individual metric performance.
AmplifAI shares your most effective micro-learnings across geographies - replicating high performing skills beyond their point of origin.
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If you have your own learning resources and infrastructure, AmplifAI integrates with the leading LMS platforms.
SYKES implemented the AmplifAI solution in North America and offshore locations, with significant success. Coaching sessions have increased by over 50%, and employee speed to proficiency has increased in parallel. Moreover, employee engagement has risen in tandem, pointing to the importance of empowerment through self-driven performance measures.
Read more about Sykes Use of Data Driven Learning in Empowering Skill-Building & Performance With A DIY-Learning Culture
Request a demo today and see how innovative contact centers are improving learning, training and development for frontline associates.
