Your AI Platform for Performance and CX Management

AmplifAI enables 10,000+ CX teams to unify contact center data, drive agent performance, improve leader efficiency and business outcomes— all in one place.
AmplifAI contact center ai platform for performance management, coaching, quality assurance, insights, and recognition

Powering the best in CX

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AI-readiness

Organize complex data sources

We unify every data source into a continuously updated hub so our AI and your people are always working from the same, complete, and trusted source of truth.
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important note about contact center AI
Limited data access is the silent killer of AI success - 90% of companies miss this step and suffer the performance consequences.
Effective Agents and Leaders

Optimize actions with AI

Our AI provides performance insights and delivers the best actions to agents, supervisors, quality managers, directors, and CX leaders.
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maximize results

Your AI partner for systematically improving performance

By helping our leaders coach the right agent behavior that impacts AHT, we’ve reduced average call handle time.

5%

Reduction in Average Handle Time
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In our first full quarter with AmplifAI, we saw a 27% lift in conversion rate —just by focusing our agent coaching on the right sales behaviors at the right time.

27%

Improvement in Sales Conversion rate
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Having the flexibility to AutoQA across multiple forms means we’re not forcing one-size-fits-all QA anymore—we’re getting more accurate insights and faster performance gains across our teams.

6%

Improvement in QA scores
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All the time we spent building scorecards and chasing data is gone—we’re finally using that time to coach and develop frontline teams.

40%

Weekly Time Savings per Team Leader
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For the first time, we can trace a customer’s frustration to an agent behavior and coach on it the same day.

11%

Improvement in Customer Satisfcation scores
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Product Tour

Interact with self-service demo

Want to see how AmplifAI boosts team productivity and efficiency, while reducing the busy work? In this self-guided tour, discover key features that CX teams and leaders love.
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Talk to sales

AmplifAI your CX

30 minutes today can extend your contact center capacity by 30%.

Speak to someone at AmplifAI

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