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AI-Driven Performance Enablement for Zendesk Users

AmplifAI and Zendesk are collaborating to continuously improve frontline agent and supervisor performance

The Video: See how Our Integration is Accelerating Performance for Zendesk users

Learn more about the Integration from one of our experts

Learn about the value of our integration in 84 seconds!

A Few Capabilities & Benefits

Drive Focused 1:1 Coaching Sessions • Record and Share Coaching Sessions • Deliver Fun, DIY (Do-It-Yourself) Micro-Learnings • Focus Managers On Behaviors That Shift Performance • Reward Employees With Performance-Based Incentives • Learn Which Coaching, Learning & Training Actions Accelerate Performance • Streamline & Scale The QA Process

Improving Service Performance

Higher NPS • Lower AHT • Reduced Next Issue Avoidance • Lower Average Reply Time • Reduced Churn Rate • Quicker Reply Time • Fewer Replies • Higher CSAT Scores • Increase FCR • Faster Time To Resolution

About Zendesk

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. Its flagship product is Zendesk Support, a system for tracking, prioritizing, and solving customer support tickets across various channels. The company also offers Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Sell, Zendesk Explore, and Zendesk Sunshine. The company has operations in North America, Latin America, Europe, the Middle East, Africa, Australia, Asia, and South America. Zendesk, Inc. was founded in 2007 and is headquartered in San Francisco, California.

Learn more about Zendesk

Start the conversation with one of our experts.

AmplifAI’s integration with Zendesk's powerful customer service suite was built so you can boost solves per day, reduce customer churn... actually, so you can accelerate all of your service metrics. Fill out the form below and learn how our integration will impact your customer service performance.