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Integrations

Call Center Data Integrations

Your contact center's sources, unified into one performance model.

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One data foundation

Any data, from any source, on one AmplifAI foundation.

Structured and unstructured, cloud and on-premise, bought and homegrown. AmplifAI normalises what each system means before it scores anything, so a metric reads the same whichever platform produced it.

CCaaS
CRM
Quality & WFM
Survey & CX
Voice analytics
Data & BI

A rotating sample of 150+ cloud, on-premise and homegrown sources, unified within AmplifAI.

The integration catalogue

The platforms AmplifAI connects to today.

Grouped by what the system does. Open any vendor for what AmplifAI takes from it and what that data drives once it lands.

Contact Center as a Service (CCaaS) Integrations

  • Five9 call data, queue metrics, agent states, and recordings flow into AmplifAI’s unified data layer, where Auto QA scores every interaction and team leaders coach from the same numbers agents see. Historical and intraday feeds keep scorecards current without manual exports.

  • AmplifAI ingests Genesys Cloud interaction records, recordings, and agent activity, mapping them into performance scorecards, coaching queues, and quality workflows. Voice and digital channels arrive on one interaction record, so cross-channel performance reads as one story.

  • NICE CXone routing data, contact events, and recordings land in AmplifAI alongside every other source your operation runs, powering scorecards, Auto QA, and next best actions. Agent and team hierarchies sync so multi-site rollups match the org you manage.

  • Amazon Connect contact trace records, recordings, and real-time metrics stream into AmplifAI’s data foundation. Contact centers running Connect get the same unified scorecards, automated quality coverage, and coaching workflows as any traditional CCaaS estate.

  • Talkdesk call logs, dispositions, and recordings feed AmplifAI’s performance and quality models. Supervisors see Talkdesk activity beside CRM outcomes and QA scores, with coaching actions generated from the combined picture.

  • 8x8 contact center data, including queue statistics and interaction recordings, syncs into AmplifAI for scoring and analysis. Teams on 8x8 gain 100% quality coverage and behavior-level coaching insights from conversations already flowing through the stack.

  • Avaya on-premise and cloud telephony data connects to AmplifAI through proven ingestion paths, bringing call detail records and recordings into the unified layer. Long-standing Avaya estates modernize their performance programs without replacing the switch.

  • Dialpad call activity and transcripts flow into AmplifAI, joining CRM records and survey feedback on one interaction timeline. Sales and support teams on Dialpad get coaching recommendations grounded in what top performers do differently.

  • RingCentral contact center metrics and recordings ingest directly into AmplifAI’s governed data foundation. Leaders track RingCentral queues beside quality scores and coaching outcomes instead of juggling separate reporting consoles.

  • Vonage contact center data, from agent states to call recordings, feeds AmplifAI’s scorecards and Auto QA pipeline. Operations running Vonage unify their voice estate with digital channels, QA, and workforce data in one place.

  • UJET interaction data and recordings connect to AmplifAI for automated quality scoring and performance rollups. Mobile-first support operations on UJET carry their app, voice, and chat activity into one coaching-ready view.

  • Twilio Flex events, task records, and recordings stream into AmplifAI through flexible API ingestion. Custom-built Flex deployments keep their bespoke routing while gaining standardized scorecards, quality automation, and coaching workflows.

CRM and Service Desk Integrations

  • Salesforce cases, contacts, and activity history join interaction data inside AmplifAI, tying agent behaviors to the outcomes recorded in your CRM. Sales and service teams see conversion, resolution, and retention beside the coaching that moves them.

  • HubSpot tickets, deals, and contact timelines sync into AmplifAI’s unified layer. Support and inside-sales teams connect conversation quality to pipeline and ticket outcomes, with coaching priorities computed from both.

  • Microsoft Dynamics 365

    Microsoft Dynamics 365 case and customer data lands in AmplifAI beside CCaaS, quality, and survey feeds. Service organizations on Dynamics trace a customer’s journey from first contact through resolution, with agent performance measured against real outcomes.

  • Zendesk tickets, satisfaction ratings, and agent events flow into AmplifAI for scoring and coaching analysis. Support teams grade 100% of Zendesk interactions instead of sampling, with QA findings feeding straight into coaching plans.

  • ServiceNow incidents, requests, and fulfillment data integrate into AmplifAI’s data foundation. ITSM and employee-service desks measure handling quality and coach from the same unified scorecards as customer-facing teams.

  • Freshdesk and Freshworks CRM records sync into AmplifAI, joining tickets and conversations to quality scores. Growing support teams standardize evaluation and coaching without adding reporting overhead.

  • Oracle CX and Siebel service data connects to AmplifAI through enterprise-grade ingestion. Large service estates bring Oracle case history into the unified layer, where AI computes next best actions per role.

  • SAP Service Cloud and CRM records feed AmplifAI’s unified data model, pairing enterprise customer context with frontline interaction data. Global operations reconcile SAP reporting with contact center performance in one governed view.

  • Zoho Desk and Zoho CRM data flows into AmplifAI, connecting tickets and pipelines to conversation quality. Lean teams on Zoho gain enterprise-grade performance visibility without swapping their stack.

  • Gladly customer conversations and hero activity sync into AmplifAI for quality scoring and coaching. Customer-centric retail teams keep Gladly’s people-first threading while adding behavior-level performance insight.

  • Kustomer timeline events and conversation data land in AmplifAI’s unified layer. Support organizations on Kustomer grade every conversation, trace outcomes, and coach on the behaviors their best agents already use.

  • Intercom conversations, resolutions, and CSAT flow into AmplifAI beside voice and email channels. Digital-first teams measure messenger quality beside every other channel they run.

  • Sprinklr social and messaging engagements ingest into AmplifAI’s interaction record. Social care teams score public and private replies with Auto QA, tying brand-facing quality to the agents behind it.

Quality and Workforce Management Integrations

  • Verint quality scores, evaluations, and WFM data integrate into AmplifAI, joining schedule adherence to performance and coaching outcomes. Existing Verint programs keep their forms while AmplifAI unifies the results with every other signal.

  • Calabrio ONE quality and workforce data flows into AmplifAI’s unified layer. Adherence, occupancy, and evaluation scores land beside CRM outcomes, giving leaders one scorecard instead of three consoles.

  • NICE WFM (IEX)

    NICE IEX schedules, adherence, and forecast data sync into AmplifAI, pairing workforce plans with the performance those plans produce. Team leaders see who needs coaching and when the schedule allows it.

  • Playvox quality and workforce engagement data connects to AmplifAI’s data foundation. QA results from Playvox merge with interaction analytics, feeding coaching plans measured through the Coaching Effectiveness Index.

  • Alvaria WFM and outbound data ingests into AmplifAI, where dialer productivity meets quality and coaching in one model. Collections and outbound sales teams manage compliance and performance from a single view.

  • Assembled staffing and schedule data joins AmplifAI’s performance layer, aligning coverage plans with quality and coaching activity. Support operations see the staffing context behind every performance trend.

  • EvaluAgent evaluation results and QA workflows sync into AmplifAI’s unified scorecards. Quality teams consolidate legacy evaluations with automated scoring, keeping historical trend lines intact through the transition.

  • MaestroQA grading data and rubric results flow into AmplifAI, joining manual QA history to automated coverage. Coaching queues prioritize from the combined quality record rather than a sampled slice.

  • Scorebuddy scorecards and evaluation data integrate into AmplifAI’s data layer. Quality results move from a standalone tool into the same model that drives coaching, recognition, and performance rollups.

  • UKG workforce and time data connects to AmplifAI, adding schedule and attendance context to performance analytics. Leaders correlate staffing reality with the metrics their teams post every interval.

Survey and CX Feedback Integrations

  • Qualtrics survey responses and experience data tie back to the interactions that generated them inside AmplifAI. CSAT and NPS movement traces to specific behaviors, turning feedback into coachable moments.

  • Medallia feedback signals flow into AmplifAI’s unified layer, landing beside the calls, chats, and cases they describe. Experience teams close the loop from customer comment to agent coaching in one workflow.

  • SurveyMonkey response data ingests into AmplifAI and joins the interaction record. Teams running lightweight survey programs connect post-contact feedback to quality scores without a data project.

  • InMoment experience data connects to AmplifAI’s data foundation, pairing structured feedback with conversation analytics. CX teams see sentiment, survey scores, and agent behaviors in one causal chain.

  • AskNicely NPS responses sync into AmplifAI, attaching promoter and detractor signals to the agents and interactions behind them. Frontline recognition and coaching react to customer feedback the day it arrives.

  • Delighted survey results flow into AmplifAI’s unified model. Fast-moving teams correlate CSAT and NPS with quality scores, keeping the feedback loop measured in hours instead of quarters.

  • GetFeedback responses land in AmplifAI beside Salesforce records and interaction data. Service teams see survey outcomes in the same view as the cases and conversations that produced them.

  • CustomerGauge account-level NPS data integrates into AmplifAI, connecting B2B relationship health to frontline interaction quality. Account teams coach on the behaviors that move retention.

  • Typeform survey submissions flow into AmplifAI’s data layer, joining structured feedback to interaction history. Teams using conversational forms bring that signal into performance analytics automatically.

  • Wootric in-app NPS and CSAT scores sync into AmplifAI, linking digital experience feedback to the support conversations around it. Product and support teams read one customer story instead of two.

Voice and Conversation Analytics Integrations

  • CallMiner conversation analytics feed AmplifAI’s unified layer, joining speech categories and scores to performance and coaching data. Existing CallMiner investments keep producing value inside a broader action system.

  • Nexidia analytics output integrates into AmplifAI, where phonetic search results and interaction categories meet scorecards and coaching queues. Analytics findings become assigned actions rather than static reports.

  • Clarabridge text and speech insights flow into AmplifAI’s data foundation. Sentiment and topic signals attach to agents and teams, turning enterprise listening into frontline coaching priorities.

  • Observe.AI conversation intelligence data syncs into AmplifAI, merging moment-level analysis with cross-channel performance context. Quality and coaching run from one prioritized queue.

  • Gong call insights and deal intelligence connect to AmplifAI for revenue teams that coach systematically. Talk patterns from Gong meet conversion outcomes and coaching effectiveness measurement in one model.

  • Balto real-time guidance events flow into AmplifAI’s unified layer, showing where in-call prompts land and which behaviors stick afterward. Real-time assistance and long-term coaching finally share one measurement.

  • Cresta real-time intelligence data integrates into AmplifAI, pairing live-assist usage with downstream quality and performance results. Leaders verify that in-the-moment guidance translates into durable skill.

  • Cogito behavioral signals sync into AmplifAI’s interaction record, adding conversational-dynamics measurement to quality and coaching data. Empathy cues become part of the coaching conversation, backed by trend lines.

  • Tethr conversation scores and effort signals land in AmplifAI beside operational and CRM data. Insight teams move from listening research to assigned frontline action inside one governed pipeline.

  • Uniphore conversational AI output feeds AmplifAI’s data foundation, joining call summaries and intent data to scorecards and coaching plans. Automation insight and human performance share one system of record.

Workforce Messaging Integrations

  • AmplifAI sends notifications to Microsoft Teams when important activity happens, placing key updates in the workspace frontline leaders already use.

  • AmplifAI sends notifications to Slack when important activity happens, placing key updates in the workspace frontline leaders already use.

Data Warehouse, BI and Other Source Integrations

  • Snowflake

    Snowflake warehouses connect to AmplifAI for bulk and scheduled ingestion of any table your operation maintains. Custom metrics, finance rollups, and historical archives join frontline data in one governed model.

  • Microsoft 365 sources, including Excel workbooks and SharePoint lists, ingest into AmplifAI on a schedule. Spreadsheet-based trackers and manual rosters stop living outside the performance system.

  • SQL Server

    SQL Server databases connect to AmplifAI through direct query ingestion, bringing legacy reporting tables and custom operational stores into the unified layer. Long-lived internal databases keep their role without manual exports.

  • Tableau data sources sync into AmplifAI, aligning existing BI definitions with frontline scorecards. Analytics teams keep their governed metrics while frontline leaders act on them daily.

  • Looker-modeled data connects to AmplifAI, carrying LookML-governed definitions into performance management. Metric logic defined once upstream drives coaching and recognition downstream.

  • Domo datasets flow into AmplifAI’s unified layer, joining executive BI to frontline performance data. Numbers leadership reviews and numbers agents see finally reconcile.

  • Qlik data models integrate into AmplifAI, bringing associative analytics output into the coaching and quality pipeline. Established Qlik estates extend into daily frontline action.

  • ThoughtSpot data connects to AmplifAI’s foundation, pairing search-driven analytics with role-based performance views. Insights discovered upstream become assigned actions on the floor.

  • Sisense analytics data ingests into AmplifAI, joining embedded BI outputs to interaction and quality records. Custom analytics keep their home while feeding one performance model.

  • Metabase questions and models sync into AmplifAI on schedule, moving team-built reporting into the governed data layer. Grassroots analytics gain enterprise reach without rebuild.

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Integration questions

What teams ask before they connect anything.

What if our platform is not on the list?

The list is not exhaustive. AmplifAI ingests from APIs, scheduled exports and direct database connections, so a homegrown or niche system is usually a question of format rather than feasibility. Tell us what you run and we will show you how it connects.

How long does an integration take to stand up?

Standard connectors to the platforms above are configuration rather than development. Most contact centers are live on their core sources in weeks, not quarters, and additional sources are added without disturbing the ones already running.

Do our call recordings have to leave our environment?

No. AmplifAI can score interactions without taking custody of your recordings, and PII is redacted automatically. The security and compliance detail is on the trust page.

Does AmplifAI replace our CCaaS, CRM or WFM platform?

No. AmplifAI is deliberately agnostic and sits above those systems. It reads what they produce and turns it into the next best action for each role, which is why it is additive to the stack rather than a competitor inside it.

Talk to an integration expert

Don't see your vendor on the list? The list isn't exhaustive. Reach out and we'll show you how AmplifAI connects to the data in your environment.

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