Resources from AmplifAI

Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot

CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.

How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI

How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS

PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity

How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands

AmplifAI helped University of Miami Health System increase appointments and conversions by 34%

Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%

How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company

Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI

AmplifAI Saves BPO Frontline Managers 13+ Hours a Week

AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%

BPO Drives 9% Increase to Agent Productivity & Billing Utilization

BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale

BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%

BPO Increased Net Dials Per Hour and Average Payment in 90 days

BPO Increases Sales Performance by 35% in 4 Months with AmplifAI

BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI

BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI

BPO Wins Exclusive Contract and Increases Business Volume 70%

BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months

BPO site improved to 3rd place from 7th over 3 months

Boosting Subscription Sales with Auto QA and Coaching

Doubled Sales Appointments for Sonic Automotive

Global BPO Increased Top Performers by 127%

Global healthcare business process leader improves retention by 12%

Health Insurance leaders increased weekly coaching time by 40%

How a Global Financial Tech Firm Unified Quality and Performance — and Unlocked Millions in Value

Increased NPS by 20% in first 90 days post onboarding

Insurance leaders increased supervisor productivity by 40%

Maintaining Quality Oversight Across 17 BPOs

Recovering CSAT and Avoiding Penalties

Retail leader improved AHT and Agent Satisfaction over three months

SSM Health decreased write-offs by 55% in only 3 months

SSM Health improved agent productivity by 64% over 4 months

Sagility Improves Coaching Efficiency & Exceeds NPS Target

Scaling Supervisor Support Without Sacrificing Quality

Top 3 Telecom brand improved close rate by 13 points in first 90 days

Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months

Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding

US retailer shrinks AHT and drives agent productivity with AI-enabled coaching

Unified by Data, Driven by Coaching: How a Financial Services Leader Aligned CX Agents, Leaders, and BPOs

Using Customer Support Insights to Improve Product Sales