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Platform
Platform Overview
Unified Contact Center Transformation.
Data Integration
Connect every data source for real-time, actionable insights.
Performance Management
Real-time performance views tailored to every role’s needs.
Quality Assurance
AI-driven QA automation powered by 100% of your data.
AI Coaching
Empower teams with role-specific, AI-enhanced coaching.
Gamification & Recognition
Boost engagement with AI-powered rewards and gamification.
AI Capabilities
Scale success by replicating high-performer actions with AI.
Verticals
Retail
Enhancing customer experience and sales through intelligent performance tools
Financial Services
AI-driven transformation for Banking, Insurance, and Financial Contact Centers.
BPOs & Outsourcers
Scalable solutions to elevate team performance and deliver client success with ease.
Healthcare
Improving patient engagement and service quality with actionable insights.
Travel, Tourism, Hospitality
Enabling seamless guest journeys with smarter service and enhanced team efficiency.
Communications, Media, Technology
Streamlining support and productivity for tech-forward contact centers.
Partners
Partner Overview
Explore partnership opportunities to grow with AmplifAI.
Become a Partner
Join our network to drive success with AmplifAI solutions.
Integrations
Seamlessly connect with CCaaS, CRM, Voice, and 150+ platforms.
Register a Lead
Submit leads through our form and earn partnership credit.
Company
About AmplifAI
Discover our story, mission, and the team driving our vision.
Contact Us
Reach out for sales inquiries, support, or general questions.
Press & Events
Stay updated on the latest press releases and AmplifAI events.
Careers
Join our growing team and build your future with AmplifAI!
Resources
Resource Library
Access a curated collection of tools and insights for success.
Customer Stories
See how leaders like The Home Depot are thriving with AmplifAI.
Product Videos
Discover AmplifAI in action with detailed product walkthroughs.
Coaching Guides
Get the 8-part guide to mastering call center coaching.
Blog
Explore trends in AI and contact center management innovation.
Brand Assets
Download high-quality brand resources for your campaigns.
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Resources from AmplifAI
Customer Stories
Product Videos
Brand Assets
Customer Stories
Product Videos
Brand Assets
Customer Stories
Better Agent Productivity, CSAT, and Additional Revenue for The Home Depot
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How the Top 5 Financial Institution achieved a $380K savings across 300 agent pilot, while reducing AHT and improving NPS
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How Prescott National Bank achieved a 16% FCR improvement and a 17% customer satisfaction increase with employee-centric AI
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CX Takes Flight: This Leading Airlines expanded frontline customer care capacity and generates better AHT and quality scores.
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PREMIER Bankcard Increases Total Dollars Collected by Improving Collector Performance & Productivity
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How Thrasio Consistently Delivers Exceptional Customer Service for 190+ Brands
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AmplifAI helped University of Miami Health System increase appointments and conversions by 34%
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Cox Communications Generates $3.2 MM in savings by reducing Handle Time while increasing CX by 13%
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How AI Driven Coaching Improved AHT and Sales Conversion for Top US Insurance Company
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How The Home Depot Saves Time and Enables Frontline Teams
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BPO Wins Exclusive Contract and Increases Business Volume 70%
BPO Wins Exclusive Contract and Increases Business Volume 70%
Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Coaching
Customer Satisfaction - CSAT
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BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
BPO Increases Sales Performance by 35% in 4 Months with AmplifAI
Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Close Rate
Coaching
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BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
Agent Productivity
Average Handle Time - AHT
BPO / Outsourcing
Quality
Supervisor Productivity
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How The Home Depot Saves Time and Enables Frontline Teams
How The Home Depot Saves Time and Enables Frontline Teams
Retail
Agent Productivity
Supervisor Productivity
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US retailer shrinks AHT and drives agent productivity with AI-enabled coaching
US retailer shrinks AHT and drives agent productivity with AI-enabled coaching
Agent Productivity
Coaching
Retail
Team Leader
Training
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AmplifAI Saves BPO Frontline Managers 13+ Hours a Week
AmplifAI Saves BPO Frontline Managers 13+ Hours a Week
BPO / Outsourcing
Coaching
Average Handle Time - AHT
Quality
Real Estate
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BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI
BPO Surpasses Zillow's QA, Win Rate, AHT, + ART Targets with AmplifAI
BPO / Outsourcing
Coaching
Average Handle Time - AHT
Quality
Real Estate
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Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI
Advanced Tech Support Call Center Shows Dramatic Performance Improvement with AmplifAI
BPO / Outsourcing
Coaching
Technology
Customer Experience
Customer Satisfaction - CSAT
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BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI
BPO Makes Significant Gains in Lumen's AHT & FCR with AmplifAI
Average Handle Time - AHT
BPO / Outsourcing
Coaching
First Call Resolution - FCR
Media & Communications
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Sagility Improves Coaching Efficiency & Exceeds NPS Target
Sagility Improves Coaching Efficiency & Exceeds NPS Target
Agent Productivity
Healthcare
Coaching
Net Promoter Score - NPS
Supervisor Productivity
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BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
BPO Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Agent Productivity
BPO / Outsourcing
Coaching
Customer Experience
First Call Resolution - FCR
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BPO Drives 9% Increase to Agent Productivity & Billing Utilization
BPO Drives 9% Increase to Agent Productivity & Billing Utilization
Financial Services
Agent Productivity
Billing Utilization
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Global BPO Increased Top Performers by 127%
Global BPO Increased Top Performers by 127%
BPO / Outsourcing
Customer Satisfaction - CSAT
Quality
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Doubled Sales Appointments for Sonic Automotive
Doubled Sales Appointments for Sonic Automotive
Automotive
Number of Appointments Set
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AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%
AmplifAI improved speed to proficiency of Arise & increased solves per day by 34%
BPO / Outsourcing
Speed To Proficiency
Solves Per Day - SPD
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Global healthcare business process leader improves retention by 12%
Global healthcare business process leader improves retention by 12%
BPO / Outsourcing
Healthcare
Attrition / Retention
Return on Investment - ROI
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Insurance leaders increased supervisor productivity by 40%
Insurance leaders increased supervisor productivity by 40%
Insurance
Supervisor Productivity
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BPO Increased Net Dials Per Hour and Average Payment in 90 days
BPO Increased Net Dials Per Hour and Average Payment in 90 days
Financial Services
Net Dials Per Hour
Average Payment
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BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months
BPO for telecom firm reduced AHT by 8.7% and improved NPS over 3 months
BPO / Outsourcing
Average Handle Time - AHT
Net Promoter Score - NPS
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SSM Health improved agent productivity by 64% over 4 months
SSM Health improved agent productivity by 64% over 4 months
Healthcare
Agent Productivity
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SSM Health decreased write-offs by 55% in only 3 months
SSM Health decreased write-offs by 55% in only 3 months
Healthcare
Write-Offs
Contacts Per Day
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Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months
Top telecom firm reduced AHT by 8.7% and improved NPS over 3 months
Media & Communications
Average Handle Time - AHT
Net Promoter Score - NPS
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Retail leader improved AHT and Agent Satisfaction over three months
Retail leader improved AHT and Agent Satisfaction over three months
Retail
Agent Satisfaction / Engagement
Average Handle Time - AHT
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Health Insurance leaders increased weekly coaching time by 40%
Health Insurance leaders increased weekly coaching time by 40%
Insurance
Agent Productivity
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Increased NPS by 20% in first 90 days post onboarding
Increased NPS by 20% in first 90 days post onboarding
Healthcare
Net Promoter Score - NPS
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Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding
Travel Leader Boosts Solves Per Day by 34% in first 90 days post onboarding
Travel and Hospitality
Solves Per Day - SPD
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Top 3 Telecom brand improved close rate by 13 points in first 90 days
Top 3 Telecom brand improved close rate by 13 points in first 90 days
Media & Communications
Close Rate
Sales
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BPO site improved to 3rd place from 7th over 3 months
BPO site improved to 3rd place from 7th over 3 months
BPO / Outsourcing
Partner Ranking
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Iterum Increases Sales Performance by 35% in 4 Months with AmplifAI
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SSG Wins Exclusive Contract and Increases Business Volume 70%
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BPO Improves Client’s Agent-to-Supervisor Ratio and Increases Coaching Sessions 500%
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Product Videos
Video Overview: AI-Driven Contact Center Transformation
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Next Best Action
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Data Ingestion
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Data-Driven Coaching and Effectiveness
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Data-Driven Gamification and Engagement
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Data-Driven Personas
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Brand Assets
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