Auto QA Software for Contact Centers
Amplify Performance with Auto QA
For contact center leaders that want to transform their Auto QA from Quality Assurance to Quality Acceleration.
Powering the best in CX
Start with Auto QA.
End with Action.
Elevate your Auto QA process with end-to-end AI-driven insights and actions.
Auto QA BEFORE AmplifAI
QA teams spend excessive time manually calibrating QA results.
Buried in data, QA leaders struggle to action teams towards better CX.
QA leaders spend excessive time and effort compiling data from disparate sources.
Subjective evaluation causes frustration amongst QA leaders and agents.
Quality efforts exist without influencing other departments, leading to disjointed operations and customer experiences.
Auto QA AFTER AmplifAI
Free up valuable time with Auto QA and analyze every customer interactions with AI.
Elevate CX consistently with AI coaching based on your QA data and agent need.
Access QA data alongside the rest of your contact center performance.
Enable accurate performance assessment and feedback with calibrations.
Understand high-performing QA teams with unified reporting and insights - by team, site, and more.
How AmplifAI's Auto QA benefits companies
16%
Increased FCR
Leading National Bank cashes in on improved First Call Resolution Scores thanks to Quality-Driven coaching.
20%
Improved CSAT
The Home Depot hammers higher CSAT scores by nailing streamlined QA and Coaching processes.
62%
Reduced Reporting Time
Sonic leaders spent 62% less time chasing their tail preparing quality data for coaching activities.
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100%
Full data access
American Eagle team leaders derive recognition insights from access to complete data
AmplifAI Auto QA Features and Capabilities
AmplifAI's Auto QA provides your teams with the best coaching, and improvements they need to enhance frontline performance.
Auto QA for Scaled Efficiency
Supercharge your QA and analyze every customer interaction. Easy interactions are auto-scored and complex ones trigger review.
Customizable QA Reporting
Analyze the quality insights that matter most for your business, by person, by evaluator, by score, by question and more.
Quality-Driven Coaching
Create a perfect feedback loop where quality data like autofails and low scores fuel targeted coaching for frontline teams.
Multiple, Custom Evaluation Forms
Build and deploy multiple evaluation forms to match the goals of different teams, roles, and channels. From support to sales to BPOs, QA fits the way you operate.
Calibration Workflows
Achieve consistency and accuracy in grading, eliminating subjective evaluations and ensuring fair agent feedback and correct Auto QA scores.
Customer Journey Insights
Connect survey data, call reasons, and repeat contact patterns to uncover where friction occurs—and why. See which journeys lead to escalations or satisfaction, so you can fix root causes and improve outcomes.
See all features
Auto-Fail Triggers for Coaching
Automatically flag critical QA misses and trigger coaching actions so no major issues slip through the cracks. AmplifAI connects these auto-fails to next best actions, ensuring agents get timely, targeted support to improve.
Auto QA Coaching Workflow
Turn QA results into real-time coaching opportunities automatically and at scale.
QA-Driven Recognition
Extend the AI feedback loop to high-scores and wow-interactions with targeted recognition for every praiseworthy achievement.
360-Degree Performance Insights
Connect quality scores, CRM data, call transcripts, and more for a complete picture of what drives contact center success.
Compliance Monitoring
Automatically detect compliance misses and risky behaviors across calls, chats, and transcripts—so you can protect the business without reviewing every interaction manually.
Unified Intelligence Layer
Bring structured and unstructured data together—from QA, CRM, CCaaS, surveys, and chat—to create a single source of truth for performance, quality, and CX insights.
CX Trend Detection and Alerts
Spot performance shifts before they escalate. AmplifAI continuously scans your CX and operational data for emerging trends—triggering alerts for sudden drops in sentiment, rising call reasons, or changes in compliance.
Conversational Intelligence
Analyze every conversation across voice, chat, and messaging to surface key themes, behaviors, and signals. From sales effectiveness to service breakdowns, get the insights you need to coach smarter and improve CX.
Customer Insights and Analytics
Connect survey feedback, call reasons, sentiment, and resolution data to uncover what’s driving satisfaction or friction.
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Ensure every coaching action drives measurable improvements in the areas that matter most to your contact center.
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AmplifAI your CX
30 minutes today can extend your contact center capacity by 30%.