Automated QA/QM has become a top investment area for contact center leaders—and CMP Research’s 2025 Prism Report makes it clear which solutions are leading the way.
In a market of 42+ vendors, CMP Research evaluated 17 providers in depth, using ten weighted criteria across innovation, AI flexibility, accuracy, and user experience.
AmplifAI is recognized in the “Leading” category, outperforming the majority of the field in both analyst/user confidence and product progressiveness.
Unlike traditional QA tools focused only on scorecards and evaluations, AmplifAI bridges the gap between evaluation and action. Our AI-powered solution not only analyzes 100% of interactions but also recommends personalized coaching and recognition actions—driving real performance improvements.
Key strengths noted in the report:
CMP Research outlines the five categories shaping the Automated QA/QM landscape. This Prism is essential reading for executives re-evaluating legacy quality programs or investing in scalable, AI-first performance solutions.
Download the full CMP Research Prism report to:
Automated QA/QM has become a top investment area for contact center leaders—and CMP Research’s 2025 Prism Report makes it clear which solutions are leading the way.
In a market of 42+ vendors, CMP Research evaluated 17 providers in depth, using ten weighted criteria across innovation, AI flexibility, accuracy, and user experience.
AmplifAI is recognized in the “Leading” category, outperforming the majority of the field in both analyst/user confidence and product progressiveness.
Unlike traditional QA tools focused only on scorecards and evaluations, AmplifAI bridges the gap between evaluation and action. Our AI-powered solution not only analyzes 100% of interactions but also recommends personalized coaching and recognition actions—driving real performance improvements.
Key strengths noted in the report:
CMP Research outlines the five categories shaping the Automated QA/QM landscape. This Prism is essential reading for executives re-evaluating legacy quality programs or investing in scalable, AI-first performance solutions.
Download the full CMP Research Prism report to:
Automated QA/QM has become a top investment area for contact center leaders—and CMP Research’s 2025 Prism Report makes it clear which solutions are leading the way.
In a market of 42+ vendors, CMP Research evaluated 17 providers in depth, using ten weighted criteria across innovation, AI flexibility, accuracy, and user experience.
AmplifAI is recognized in the “Leading” category, outperforming the majority of the field in both analyst/user confidence and product progressiveness.
Unlike traditional QA tools focused only on scorecards and evaluations, AmplifAI bridges the gap between evaluation and action. Our AI-powered solution not only analyzes 100% of interactions but also recommends personalized coaching and recognition actions—driving real performance improvements.
Key strengths noted in the report:
CMP Research outlines the five categories shaping the Automated QA/QM landscape. This Prism is essential reading for executives re-evaluating legacy quality programs or investing in scalable, AI-first performance solutions.
Download the full CMP Research Prism report to:
